Solutions to Address Clinical Burnout in 2022
It’s a progression of symptoms all too commonly witnessed. Clinical burnout for professionals can begin with increasing feelings of stress, followed by slow detachment from [...]
2022 CPT Changes for FQHCs, RHCs and Other Health Orgs (RTM, G2252 + Audio-Only Flexibilities)
SHORTCUT: AT-A-GLANCE CPT CODE TABLE For the health industry in 2021, change was necessary. In 2022, that change looks to be steadfast and prosperous with [...]
How to Impact Patient Loneliness with Telehealth
It can be hard to maintain or improve physical health when our mental health is threatened. Feelings of loneliness are a mental condition that can [...]
Cross-System Alignment Pushes Equitable Health Outcomes [WEBINAR RECAP]
When public health services, health care and social services promote cross-system alignment, they can work more effectively for the good of their communities. Shared measurement [...]
Implementing Virtual E-Visits in Your Community
E-visits are an extremely accessible and affordable form of telehealth that benefits patients and providers. E-visits simplify workflows, decrease costs and improve patient experiences. They [...]
BIPOC/AAPI Mental Health Support through BHI and CoCM
Individuals experiencing mental illness are more likely to have chronic conditions, such as hypertension, asthma, diabetes, stroke and heart disease, compared to those without.⁸ Patients [...]
Health Equity Means Shifting the Burden Away from Patients [WEBINAR RECAP]
Good health is best achieved when socioeconomic factors are stabilized, but the path to getting there can be extremely challenging, and seemingly impossible, for patients [...]
What RTM & RPM Mean for Patient Engagement
Shortcuts: See the RTM Codes | Review the Study Data Since the COVID-19 pandemic began, many health care workers faced challenges providing thorough [...]
NHCW 2021 Starts August 8! – A Few Words from Health Centers Across America
It’s that time of year when we celebrate and raise awareness about the mission and accomplishments of America’s health centers! It's National Health Center Week [...]
How RPM Strengthens Communities in 2021 and Beyond [#NHCW2021]
National Health Center Week (NHCW) 2021, hosted annually by the National Association of Community Health Centers (NACHC), focuses on all the little elements that make [...]
Understand the Impact on Hypertension from Behavioral Health Needs
In the United States, 45 percent of adults have hypertension. This is the equivalent of almost 108 million individuals.¹ Because having hypertension can put an [...]
Get Ready: National Health Center Week ’21 + 7 Scholarships!
For more than 30 years, National Health Center Week (NHCW) has been an annual celebration inspiring health centers to come together and celebrate the work [...]
How Health Coaches Enhance Remote Patient Monitoring of Hypertensive Patients
Since COVID-19 swept across the country, there have been an abundance of care venues shifting to a telehealth-first approach. While an internet-based form of health [...]
Health Disparities in the LGBTQ+ Community [INFOGRAPHIC]
Recognizing disparities in minority populations is often the first step to taking action. In the infographic below are some barriers directly affecting health care for [...]
RPM & Telehealth Guide: CPT & HCPCS Codes For Health Organizations, FQHCs & RHCs
If you’re looking to launch new workflows with care management services; remote patient monitoring (RPM); or generalized telehealth services, this resource is for you. This [...]
Bill RPM and CCM Concurrently for Better Patient Health Outcomes
Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) have very similar end goals, one of which would be improving patient health through connected care. [...]
The CCM vs. PCM Guide: How to Choose
Chronic Care Management (CCM) and Principal Care Management (PCM) are both transformative care services for patients with chronic conditions. Although, they are both very similar [...]
Tools to Improve Hypertension Disparities in Minority Patients
The numbers are clear: hypertension takes a disproportionate hold of minority patients, particularly among African-Americans. Forty-one percent of Black Americans have high blood pressure compared [...]
Improve HIE in Care Management Services in 2021
Health Information Exchange is critical to not only your organization, but those you serve as well. Especially with the acceleration of patient-centered care workflows, HIE [...]
How to Gain More Time as Clinician & Less as an Administrator
Clinician time is valuable, which is why it should be less burdened with administrator tasks. Here's how to maximize it with digitized workflows and interoperable [...]
Using RPM and PCM to Promote Patient Self-Management
Remote Patient Monitoring (RPM) and Principal Care Management (PCM) combined make for the perfect care model to help your patients learn effective self-management of their [...]
3 Strategies to Increase Hypertension Compliance
There are several external factors that determine whether a patient will adhere to a treatment plan or not. Unfortunately, good health may not always be [...]
How to Prioritize Patient-Centered Care for 2021
At the heart of all patient-centered care in 2021 should be a supportive team backing the patient in multiple facets. Here's how to implement it. [...]
Comprehensive Analysis: 3 Steps to Community Engagement for Diabetes
Webinar Presenters: Albert Ayson: Associate Director of Training and Technical Assistance at AAPCHO Emily Kane: Senior Program Manager at NNCC Jillian Hopewell: Director [...]
Why PCM Matters for FQHC Patient Populations
Six in ten Americans have at least one diagnosed chronic condition, and 4 in 10 have two or more¹. Many of these diagnosed patients are [...]
Champion Health Literacy for Chronic Disease
Webinar Presenters: Alexis Guild, Farmworker Justice Beleny Reese, Health Outreach Partners Arielle Mather, National Center for Equitable Care for Elders [...]
Harness New TCM + CCM Clinical Workflow (HCPCS code G2058 to G0511)
New regulatory action from CMS is proving that adopting value-based care models should be — and will be — easier in the future. The 2021 [...]
Aligning 2021 CPT Codes with the Quadruple Aim
New 2021 CPT codes were released in September by the American Medical Association (AMA), aiming to improve patient outcomes for specific conditions, streamline COVID-19 care [...]
CMS 2021 PFS Updates for FQHCs: What to Know
Last week, CMS finalized the Physician Fee Schedule (PFS) for next year. The 2021 PFS brings in sweeping changes that embrace technology and increase flexibility [...]
Meal Planning: SDOH and Diabetes
Social determinants of health (SDOH) can affect the way patients interact and manage their health. Particularly for patients with diabetes, who are also facing SDOH, [...]
The Cost of Diabetes in America (INFOGRAPHIC)
Diabetes is an epidemic quickly gaining traction in the United States. It's important to continue building on the conversation around the disease's adverse effects. The [...]
The Power of Principal Care Management for Specialty Care
Principal Care Management (PCM) is a useful service for patients with one high-risk chronic condition — if you’re unfamiliar with the details of PCM, read [...]
How Accessibility to Telehealth Goes Beyond Internet Access
Telehealth is an excellent tool for geographical accessibility, however, that is not all that needs to be considered when launching a program. Language services and assistive technology [...]
Increase Access to Diabetes Prevention Programs with Telehealth
The onset of diabetes is costly, in terms of money and health. Using telehealth to model other diabetes prevention programs helps offset these effects, without [...]
The Effect SDOH Has on Voter Disenfranchisement
With the November election rapidly approaching and the question of health equity still circulating, it’s hard to ignore both the tie between social determinants of [...]
Medicare Advantage Introduces Supplemental Benefits to Address SDOH
Medicare Advantage (MA) plans are using supplemental benefits, such as transportation, companionship and food allowances, to address whole-body wellness. Webinar Presenters: 1st Webinar: [...]
8 Benefits of Remote Patient Monitoring [INFOGRAPHIC]
Remote Patient Monitoring (RPM) is on the rise. Through real-time data tracking from a connected medical device, physicians are able to take a closer look at [...]
COVID-19 Economy + Flu Season Threatens Minority Health
The U.S. was near full employment in January 2020¹, but it only took two months for the economy to take the biggest dip it has [...]
Effects of AI and Intelligent Automation on Health Care
Artificial Intelligence (AI) and automation have been a key drivers in the pandemic response, and now, possibly in rural health care. Webinar Presenters: [...]
Health Sector Lobbies for Long-Term Telehealth in Rural Areas
Advocates in the health sector are lobbying policymakers to make recent telehealth regulation relaxations permanent, citing improved health outcomes in rural areas as a positive [...]
How Health Centers Can Counter 340B Threats
Drug manufacturer threats to the access of 340B drugs have risen in the past month, but NACHC offers advice to help health centers adjust to [...]
How to Leverage RPM to Improve Patient Outcomes & Engagement
The COVID-19 pandemic necessitated the rise of Remote Patient Monitoring (RPM), but it’s always been available for chronically ill patients, and now more clinicians are [...]
How 30 Million AI Messages Revamped Patient Engagement
Data shows Artificial Intelligence (AI) messages bolster patient engagement and help patients feel supported and well-informed during times of uncertainty, especially for those in SDOH [...]
Centene Grant Supports Sustainable Telehealth Services for FQHCs
Up to 85 Federally Qualified Health Centers (FQHCs) will be provided with grants ranging from $25,000 to $150,000 from a new partnership between The National [...]
Telehealth to Decrease Disparities for Rural Populations with CMS CHART Model
The CMS Innovation Center announced a new alternative payment model, the Community Health Access and Rural Transformation (CHART) Model on August 11th in an effort [...]
Payers Leverage Data and Technology for Virtual Care
Telehealth's recent rise in popularity is also impacting how payers view the care landscape, as they leverage technology and data to predict and adapt to [...]
How to Reach Clinical Success During a Pandemic
To achieve success in uncertain times, clinical leaders must adapt and reimagine care for patients and staff to find a harmonious balance. Webinar [...]
National Health Center Week 2020 Starts August 9th!
There’s a bright week ahead for America’s community health centers (also referred to as Federally Qualified Health Centers, or FQHCs). National Health Center Week (NHCW) [...]
Social Determinants of Health: How Race Influences Housing and Health Care
This is a special feature that has been produced or updated for National Health Center Week (NHCW). NHCW brings awareness to the various challenges health [...]
Next Generation’s Community Leaders
This is a special feature that has been produced or updated for National Health Center Week (NHCW). NHCW brings awareness to the various challenges health [...]
Advocate for Health Care Access
This is a special feature that has been produced or updated for National Health Center Week (NHCW). NHCW brings awareness to the various challenges health [...]
Appreciating Patient-Centered Care
This is a special feature that has been produced or updated for National Health Center Week (NHCW). NHCW brings awareness to the various challenges health [...]
Recognizing FQHC Champions
This is a special feature that has been produced or updated for National Health Center Week (NHCW). NHCW brings awareness to the various challenges health [...]
Serving Ag Workers Virtually
This is a special feature that has been produced or updated for National Health Center Week (NHCW). NHCW brings awareness to the various challenges health [...]
Mobile Health Care for the Homeless
This is a special feature that has been produced or updated for National Health Center Week (NHCW). NHCW brings awareness to the various challenges health [...]
Maximizing Patient Experience with Virtual Visits
Virtual visits don't have to take away from the patient-provider relationship; see how other clinicians are maximizing their telehealth time. Webinar Presenters: Sanjeev [...]
PART 2: How Wisconsin Empowers Social Partnerships to Improve Health Disparities
Community-based organizations in Wisconsin have begun partnering with health systems to decrease health disparities for the most vulnerable members of the population. Webinar [...]
Importance of Telehealth for Value-Based Care (VBC)
Telehealth and its usefulness is constantly growing. In the past few years, the NCQA, or National Committee for Quality Assurance, has gradually made changes to [...]
PART 1: How Minnesota Empowers Social Partnerships to Improve Health Disparities
To reduce Minnesota health disparities, health systems are partnering with community-based organizations to deliver a holistic approach to care. Webinar Presenters: Adair Mosley: [...]
Certintell & Clinical Health Coach Partner To Deliver Preventative Care Nationally [PRESS RELEASE]
Partnership Goals Include Increased Education, Training And Overall Advocacy For Health Coaching As They Launch Program Nationwide DES MOINES, Iowa, July 14, 2020 -- Health [...]
Influence of Telehealth on Health Care [INFOGRAPHIC]
The COVID-19 pandemic emphasized telehealth's various uses and effectiveness. This following research from the Brookings Institution highlights some major advantages in adopting telehealth, for both [...]
Get Ready for NHCW 2020 [GIVEAWAY]
National Health Center Week (NHCW) is a week-long event dedicated to celebrating, supporting, advocating and honoring America’s Community Health Centers. The goal is to showcase [...]
How FQHCs Can Adapt Post-Pandemic, Use Telehealth
Post-pandemic, FQHCs will have to learn to make telehealth sustainable, leverage new funding opportunities and partner to adapt to the new normal. Webinar [...]
The Power of telePrEP Programs on HIV
A TelePrEP program uses telehealth modalities to improve adherence to the HIV-preventing drug and often sees higher retention rates compared to brick-and-mortar approaches. [...]
How Telehealth Supports Pandemic Recovery
Telehealth will be key in pandemic recovery for getting patients back on track, as health centers use modalities such as Remote Patient Monitoring to support [...]
Delivering CCM + TCM to Reduce Readmission Rates
Patients with multiple chronic conditions face some of the highest readmission rates in the United States. A study found that patients with five or more [...]
Solving Physician Burnout with Remote Health Coaches
Telehealth is an effective and convenient alternative to many in-person medical needs. It allows patients to save time by avoiding traffic, waiting rooms and long [...]
CMS Embraces Telehealth for Opioid Use Disorder (G2087 & G2088)
According to the Centers for Disease Control and Prevention (CDC), more than 130 people die in the United States each day from overdosing on opioids, [...]
COVID-19 Telehealth Guide: Virtual Check-ins, VCS, e-Visits & RPM
Code Summary Covered in this COVID-19 (Coronavirus Disease 2019) Special Report: COVID-19 diagnostic tests: HCPCS codes U0001 and U0002 Virtual Check-Ins: HCPCS code G2012 (communication [...]
How to Choose a Telehealth Partner
Picking a telehealth company to partner with may seem like a daunting task initially. With so many options to choose from, how do you make [...]
Why FQHCs Should Implement TCM Workflows
Transitional Care Management, or TCM, is a Medicare service for doctors and specialists to monitor and continue care for patients who have been recently discharged. [...]
Improving Outcomes: CCM for Dual-eligible Patients
One of the many great characteristics of Federally Qualified Health Centers (FQHCs) is that they will serve anyone who walks through the door, regardless of [...]
Is Your Care Management on Track for 2020?
With a new year upon us, now is the time to reflect on current services being offered to patients and to create a plan of [...]
How Health Centers Can Dedicate 2020 to Quality
In August 2019, over 1,200 community health centers were awarded more than $107 million in Quality Improvement Award grants from HRSA in recognition for providing [...]
CMS Prioritizes Physician Burnout for 2020
As expectations for higher quality health care have grown in recent years, so too has the burden placed upon physicians. Since the integration of the [...]
What is Principal Care Management (PCM)?
When CMS announced their new codes for the 2020 year, a new category of care was introduced, principal care management. Just what is principal care [...]
Telehealth vs. Opioid Crisis [INFOGRAPHIC]
The opioid crisis has become a public health emergency. Drug overdose, addiction and misuse related to opioids, including prescription pain relievers, heroin and synthetic opioids, [...]
CMS 2020 PFS Updates: CCM, RPM & More
The Centers for Medicare and Medicaid Services (CMS) announced new policies surrounding the use of telehealth for care management services for Medicare patients and plans [...]
Telemental Health Care for Students
Children across the nation are facing a common struggle of mental and behavioral disorders. Given that 50% of mental disorders begin by age 14, it [...]
2020 CPT Codes Embrace Telehealth & RPM
The American Medical Association (AMA) has released new CPT codes for the coming year, which places an emphasis on the importance of telehealth. With almost [...]
How to Optimize IBHS Funding
In early August, the Health Resources and Services Administration (HRSA) announced the awarding of over $200 million in Integrated Behavioral Health Services (IBHS) grants for [...]
NWRPCA Partners with Certintell [FEATURED]
This article was originally featured July 15, 2019 on NWRPCA.org New CMS G0511 codes have created the need for Community Health Centers (CHCs) to implement [...]
The SDOH Care Gap
Social Determinants of Health (SDOH) are the conditions in which people are born, live, work and interact with their environment that impact their health.¹ These [...]
#NHCW19 Starts August 4, 2019!
National Health Center Week (NHCW) is an annual celebration with the goal of raising awareness for America’s health centers. This year it will [...]
Advocate and Celebrate Community Health Centers
Community Health Centers (CHCs) — including Federally Qualified Health Centers (FQHCs) — provide care regardless of your insurance status or ability to pay. There are [...]
FQHC Behavioral Health Options: BHI & CoCM
Behavioral Health Integration (BHI) is a field within the wider practice of high-quality, coordinated health care. It describes any situation in which behavioral health [...]
Solving Complex Health Needs with CCM + RPM
CCM Overview — Chronic Care Management is a U.S. Centers for Medicare & Medicaid Services (CMS) program for individuals with multiple chronic diseases. CCM focuses [...]
New App, Same Mission
Exciting new updates are coming to the web and mobile Certintell™ telehealth applications soon. These updates align with our mission of empowering safety-net providers to [...]
The Evolution of a Telehealth Brand
How we started We are humbled to have the ability to deliver care management services to millions of community health center patients through the power [...]
Covering ALL Telehealth Modalities
Telehealth is defined by The Center for Connected Health of the Public Health Institute Who is The Center for Connected Health Policy (CCHP)? [...]
Target the Quadruple Aim
Local communities have grown to expect more from their physicians and practices. Patients want to improve their overall health; create a strong relationship with their [...]
Certintell Inc. Partners with Telligen [Press]
Health coaches utilizing telehealth solutions will play a significant role in Chronic Care Management (CCM) services in an effort to improve patient outcomes and reduce [...]
Bringing Health Care to Schools
School-Based Health Centers (SBHCs) eliminate barriers in health care by partnering with school districts to ensure that all children have access to high-quality care in [...]
Care Management with CCM & BHI
Chronic Care Management (CCM) Overview Chronic conditions affect 117 million people with 1 in 4 Americans having 2 or more chronic conditions. Safety-net providers [...]
Telehealth vs. VCS (G0071)
To begin, both telehealth and virtual communication services (VCS) use technology for communication, but according to the Centers for Medicare & Medicaid Services (CMS), [...]
Time Is Running Out
With telehealth and remote patient monitoring (RPM) as a priority, Health Resources and Services Administration (HRSA) is supporting Health Center Controlled Networks (HCCN) to [...]
Meeting People Where They Are Through Telehealth
In one sense, the term, “Meeting people where they are,” is about giving others what they need when they need it. For us at [...]
Telehealth Transforms SUD-MH Treatment
The Centers for Medicare and Medicaid Services is recommending telehealth and telemedicine to health care providers looking to leverage Medicaid funding treatment for sustance-use disorder [...]