This is a special feature that has been produced or updated for National Health Center Week (NHCW). NHCW brings awareness to the various challenges health centers and their patients face and recognizes that patient health starts at the heart of their communities.

Community Health Centers are key to the infrastructure of a community. Health Centers invest in human capital, generate economic activity and, most importantly, provide quality access care to underserved community members. For the past five months, health centers have also been critical to the response of COVID-19. Millions of Americans have been left uninsured due to job loss during the pandemic, but health centers are able to serve these patients regardless of their ability to pay.¹ Also more than 90 percent of health centers are serving as testing sites, a key component in the detection and prevention of spread.² At the core of these Health Centers is the Health Center Staff.


A solid Health Center staff is essential for Health Centers to function to their full potential. The staff is responsible for giving the highest quality care to all patients, while also running an organized and timely system. The services brought to patients are made possible by a hardworking health center staff and set of volunteers.


Health Center Staff provide these services to care for individual’s health needs;

  • Primary Care Services
  • Mental Health
  • Dental Health
  • Substance Use Treatment Services
  • Chronic Care Management
  • Vision Care Services
  • Family Planning
  • Social Services
  • Health Education


Even before the pandemic, Health Centers were providing these services with an increasing reliance on the use of telehealth.³ Now, this rings even more true, with health centers currently delivering an average of 34 percent of visits virtually.²


Health Center Staff are also incredibly important because they are a huge source of care for Medicaid enrollees.

Health centers serve at least 15% of the populations in 23 states and the District of Columbia with Medicaid coverage or through the Children’s Health Insurance Program (CHIP). More than one in four people in six of these states and the District of Columbia use health centers for their primary care services. Nationally, one in six Medicaid patients receive care through a health center.⁴


These individuals deserve recognition for their dedication to providing quality care to individuals and communities in need. However, the number of patients requiring care is on the rise, requiring additional staffing and facilities.


OUR OBSERVATION: The rising number of patients in need of care is pushing clinics to their full capacities. It is difficult to recruit enough staff members and health care providers to serve communities. Barriers to recruitment include low-paying salaries, cultural isolation, poor-quality schools and housing, and lack of spousal job opportunities. Community Health Centers are facing challenges recruiting clinical staff, particularly in rural areas.⁵


rise in patients and health centers


OUR SOLUTION: Doctor visits can be done remotely through Certintell’s telehealth services, saving providers time, and allowing them to see more patients. Certintell provides care coaches which enables health clinics to treat patients with properly certified physicians, without making their days busier. Health Center Staff will still be able to provide all of their services to patients, just through a less expensive and more time efficient manner. Patients will also benefit from the services provided by telehealth, which is always Health Center Staff’s main concern. 



For all the arduous work health center staff has undertaken the past five months, many community members have taken the time to show a token of appreciation for their health care heroes. Here are some of our favorite posts from social the past few months celebrating all that they do:


➠ Review the Advocacy Center of Excellence program which strives to teach people how to care about each other before they need health care. 

➠ Download the Advocacy Work Plan Content Outline from the Health Center Advocacy Network and plan how you will advocate for your local CHC.


This article was first featured as a part of Certintell’s 2019 National Health Center Week efforts to support the awareness, advocacy and celebration of Community Health Centers during the annual week-long event. The original content has been expanded to provide more value to the reader. 



¹ Cohen, Patricia. “About 30 Million Workers Are Collecting Jobless Benefits.” The New York Times, 24 July 2020,

² Health Resources and Services Administration. “Health Center COVID-19 Survey.” Bureau of Primary Health Care, 17 July 2020,

³ “Community Health Centers: Recent Growth and the Role of the ACA – Issue Brief.” Henry J. Kaiser Family Foundation, 18 Jan. 2017,

“Community Health Centers: Growing Importance in a Changing Health Care System – Issue Brief.” Henry J. Kaiser Family Foundation, 9 Mar. 2018,

Rosenblatt, Roger A., et al. “Shortages of medical personnel at community health centers: implications for planned expansion.” PubMed. comprises. more. Than.

9 million. citations. for. biomedical. literature. from. MEDLINE, life. science. journals., and. online. books., vol. 295, no. 9, 1 Mar. 2006, pp. 1042-9, doi:10.1001/jama.295.9.1042.