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Community health centers ultimately exist to serve their community’s underserved patients in hopes of closing the gap in our nation’s health care system. According to the Health Resources & Services Administration (HRSA), health center boards must be made up of at least 51% consumers.¹ This means they are served by the CHC in some way, either a patient or representative of one. This model ensures that patients represent specific needs and a voice of the community in which they live in. Integrating telehealth solutions into the existing workflow can save providers and patients money.²


OUR OBSERVATION: Patients are at the center of health care, which makes their voice invaluable for the representation of their communities. Patient engagement keeps health centers accountable so that the best services can be provided. Patients must continue to be encouraged to voice their needs to ensure optimal care. 


OUR SOLUTION:  Certintell’s telehealth solutions encourage patient-centered care through the care team model. This care can be a check-up after being discharged from the hospital (see Transitional Care Management) or more complex care like Chronic Care Management or Behavioral Health Integration. These care teams include not only the provider and other required specialists, but also the patient to ensure their involvement and voice is heard throughout their entire health care process. 



➠ Voter registration. Learn more about advocacy and civic engagement during the election year here. Register to vote so your voice is heard!

➠ Engage the local CHC board for advocacy. Learn more about the Board Member Advocacy Certificate.


¹ “Chapter 20: Board Composition | Bureau of Primary Health Care.” 29 July 2019,

² “Telehealth Offers Cost Savings Opportunities for Hospitals and Patients.” URAC, 3 July 2019,

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