We Optimize Care

Meet the telehealth platform that goes beyond telephonic calls with patients to help you improve engagement and understanding of a patient’s wellbeing. Through HIPAA-compliant video and messaging, Certintell empowers community health centers to start or scale care management services. Streamline value-based care with remote health coaches to support current workflows for Medicare and Medicaid populations — improving outcomes, quality & revenue!

We Optimize Care

Meet the telehealth platform that goes beyond telephonic calls with patients to help you improve engagement and understanding of a patient’s wellbeing. Through HIPAA-compliant video and messaging, Certintell empowers community health centers to start or scale care management services. Streamline value-based care with remote care coaches to support current workflows for Medicare and Medicaid populations — improving outcomes, quality & revenue!

Our Solutions

Check Out Our Latest News & Updates

You Can Go Above and Beyond

Meet the CCHP Telehealth Modalities*

Live Video
Mobile Health [mHealth]
Remote Patient Monitoring [RPM]
Store-and-Forward

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Target the Quadruple Aim

Improve patient experience
Reduce the per capita costs of health care
Improve the health of populations overall
Improve provider satisfaction

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*Center for Connected Health Policy defines telehealth as covering all 4 of these modalities.

It’s Easy To Get Started

With our solutions, you do not have to worry about hiring additional FTEs or buying bulkly equipment. Our telehealth platform can be accessed from a web browser, mobile phone or tablet. Better yet, we have out-of-the-box solutions for many care management services and supporting solutions, including BHI, CCM, RPM and more.

Save time by not having to hire FTEs
Streamline Billing and Claims
Easily Stay Compliant

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CMS Embraces Telehealth for Opioid Use Disorder (G2087 & G2088)
According to the Centers for Disease Control and Prevention (CDC), more than 130 people die in the United States each day from overdosing on opioids, a commonly abused substance.¹ Evidently, opioid addiction and substance use disorder are affecting the lives of too many Americans. These individuals suffer from feelings of isolation and shame due to the stigma associated with addiction. However, by using telehealth to [...]
COVID-19 Telehealth Guide: Virtual Check-ins, VCS, e-Visits & RPM [UPDATED]
NOTE: SEE PERTINENT CHANGES TO THIS GUIDE HIGHLIGHTED WITH "UPDATE" AS GOVERNMENT POLICIES ARE RELEASED. Code Summary Covered in this COVID-19 (Coronavirus Disease 2019) Special Report: COVID-19 diagnostic tests: HCPCS codes U0001 and U0002 Virtual Check-Ins: HCPCS code G2012 (communication technology-based services) and HCPCS code G2010 (remote evaluation services) Virtual Communication Services (VCS): HCPCS code G0071 e-Visits: CPT codes 99421-99423 Remote Patient Monitoring (RPM): CPT [...]
How to Choose a Telehealth Partner
Picking a telehealth company may seem like a daunting task initially. With so many options to choose from, how do you make the right decision? Before deciding, it’s important to keep in mind the actual definition of “telehealth” and the broad scope of services it’s intended to provide. It is more than just video or audio conferencing with a qualified medical professional. The Center [...]
Why FQHCs Should Implement TCM Workflows
Transitional Care Management, or TCM, is a Medicare service for doctors and specialists to monitor and continue care for patients who have been recently discharged. TCM asks that contact be made with the beneficiary within two days of discharge to a community setting. There is a subsequent face-to-face necessary within 7 or 14 days with the patient that can be administered through telehealth, even if [...]
Improving Outcomes: CCM for Dual-eligible Patients
One of the many great characteristics of Federally Qualified Health Centers (FQHCs) is that they will serve anyone who walks through the door, regardless of their insurance status or ability to pay. Included in their scope of patients are dual-eligible beneficiaries (duals), or those who qualify for both Medicare and Medicaid. This group is often made up of lower-income seniors or disabled patients younger than [...]
Is Your Care Management on Track for 2020?
With a new year upon us, now is the time to reflect on current services being offered to patients and to create a plan of action to scale services for at-risk patients. Care Management services should be a major focus for Community Health Centers to define enrollment milestones, improve outcomes and ensure quality measurements are met. Don’t have the staff time for enrolling patients for [...]
How Health Centers Can Dedicate 2020 to Quality
In August 2019, over 1,200 community health centers were awarded more than $107 million in Quality Improvement Award grants from HRSA in recognition for providing exceptional care. The funds were provided based on meeting requirements in six areas including improving quality of care, access enhancement, value enhancement, health disparities reduction, the advancement of health information technology and patient-centered medical home care. Community health centers can [...]
CMS Prioritizes Physician Burnout for 2020
As expectations for higher quality health care have grown in recent years, so too has the burden placed upon physicians. Since the integration of the Triple Aim into health care, the emphasis on patient care has grown to meet the aims of enhancing patient experience, improving population health, and reducing costs. However, this has come at the expense of physicians, who report burnout and dissatisfaction.¹ [...]
What is Principal Care Management (PCM)?
When CMS announced their new codes for the 2020 year, a new category of care was introduced, principal care management. Just what is principal care management? Principal care management was created for the treatment of those with only one chronic condition. Previously there were only codes in place for those being treated for two or more chronic diseases (see Chronic Care Management). Millions throughout [...]