We Optimize Care

Meet the telehealth platform that goes beyond telephonic calls with patients to help you improve engagement and understanding of a patient’s wellbeing. Through HIPAA-compliant video and messaging, Certintell empowers community health centers to start or scale care management services. Streamline value-based care with remote health coaches to support current workflows for Medicare and Medicaid populations — improving outcomes, quality & revenue!

SPECIAL REPORT: See the COVID-19 Telehealth Guide covering Virtual Check-ins, VCS, e-Visits & RPM [UPDATED]

We Optimize Care

Meet the telehealth platform that goes beyond telephonic calls with patients to help you improve engagement and understanding of a patient’s wellbeing. Through HIPAA-compliant video and messaging, Certintell empowers community health centers to start or scale care management services. Streamline value-based care with remote care coaches to support current workflows for Medicare and Medicaid populations — improving outcomes, quality & revenue!

Our Solutions

Check Out Our Latest News & Updates

You Can Go Above and Beyond

Meet the CCHP Telehealth Modalities*

Live Video
Mobile Health [mHealth]
Remote Patient Monitoring [RPM]
Store-and-Forward

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Target the Quadruple Aim

Improve patient experience
Reduce the per capita costs of health care
Improve the health of populations overall
Improve provider satisfaction

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*Center for Connected Health Policy defines telehealth as covering all 4 of these modalities.

It’s Easy To Get Started

With our solutions, you do not have to worry about hiring additional FTEs or buying bulkly equipment. Our telehealth platform can be accessed from a web browser, mobile phone or tablet. Better yet, we have out-of-the-box solutions for many care management services and supporting solutions, including BHI, CCM, RPM and more.

Save time by not having to hire FTEs
Streamline Billing and Claims
Easily Stay Compliant

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Delivering CCM + TCM to Reduce Readmission Rates
Patients with multiple chronic conditions face some of the highest readmission rates in the United States. A study found that patients with five or more chronic conditions faced a readmission rate of 24.8 percent.¹ The rate steadily increased as the number of prevalent chronic conditions increased. One solution for assisting these patients is Chronic Care Management (CCM), a specialized solution for Medicare patients with [...]
Solving Physician Burnout with Remote Health Coaches
Telehealth is an effective and convenient alternative to many in-person medical needs. It allows patients to save time by avoiding traffic, waiting rooms and long wait-times to get an appointment. In a study that surveyed 764 patients who had experienced telehealth visits, 91.6% were satisfied with their visits and 91% said they had a sufficient amount of time with the provider — a true win-win.¹ [...]
CMS Embraces Telehealth for Opioid Use Disorder (G2087 & G2088)
According to the Centers for Disease Control and Prevention (CDC), more than 130 people die in the United States each day from overdosing on opioids, a commonly abused substance.¹ Evidently, opioid addiction and substance use disorder are affecting the lives of too many Americans. These individuals suffer from feelings of isolation and shame due to the stigma associated with addiction. However, by using telehealth to [...]
COVID-19 Telehealth Guide: Virtual Check-ins, VCS, e-Visits & RPM [UPDATED]
NOTE: SEE PERTINENT CHANGES TO THIS GUIDE HIGHLIGHTED WITH "UPDATE" AS GOVERNMENT POLICIES ARE RELEASED. Code Summary Covered in this COVID-19 (Coronavirus Disease 2019) Special Report: COVID-19 diagnostic tests: HCPCS codes U0001 and U0002 Virtual Check-Ins: HCPCS code G2012 (communication technology-based services) and HCPCS code G2010 (remote evaluation services) Virtual Communication Services (VCS): HCPCS code G0071 e-Visits: CPT codes 99421-99423 Remote Patient Monitoring (RPM): CPT [...]
How to Choose a Telehealth Partner
Picking a telehealth company may seem like a daunting task initially. With so many options to choose from, how do you make the right decision? Before deciding, it’s important to keep in mind the actual definition of “telehealth” and the broad scope of services it’s intended to provide. It is more than just video or audio conferencing with a qualified medical professional. The Center [...]
Why FQHCs Should Implement TCM Workflows
Transitional Care Management, or TCM, is a Medicare service for doctors and specialists to monitor and continue care for patients who have been recently discharged. TCM asks that contact be made with the beneficiary within two days of discharge to a community setting. There is a subsequent face-to-face necessary within 7 or 14 days with the patient that can be administered through telehealth, even if [...]
Improving Outcomes: CCM for Dual-eligible Patients
One of the many great characteristics of Federally Qualified Health Centers (FQHCs) is that they will serve anyone who walks through the door, regardless of their insurance status or ability to pay. Included in their scope of patients are dual-eligible beneficiaries (duals), or those who qualify for both Medicare and Medicaid. This group is often made up of lower-income seniors or disabled patients younger than [...]
Is Your Care Management on Track for 2020?
With a new year upon us, now is the time to reflect on current services being offered to patients and to create a plan of action to scale services for at-risk patients. Care Management services should be a major focus for Community Health Centers to define enrollment milestones, improve outcomes and ensure quality measurements are met. Don’t have the staff time for enrolling patients for [...]
How Health Centers Can Dedicate 2020 to Quality
In August 2019, over 1,200 community health centers were awarded more than $107 million in Quality Improvement Award grants from HRSA in recognition for providing exceptional care. The funds were provided based on meeting requirements in six areas including improving quality of care, access enhancement, value enhancement, health disparities reduction, the advancement of health information technology and patient-centered medical home care. Community health centers can [...]