Health coaches utilizing telehealth solutions will play a significant role in Chronic Care Management (CCM) services in an effort to improve patient outcomes and reduce the $3.3 trillion in annual health care costs.¹

DES MOINES, IowaMarch 26, 2019 — Certintell Inc. and Telligen have entered into a multi-year agreement to provide virtual health coaching to underserved patients, typically those on Medicare, Medicaid, or those with access issues, and seen through the nationwide network of Community Health Centers (CHCs) and safety-net hospitals (SNHs). By combining their expertise, Certintell will make Telligen’s health coaches virtually available to FQHCs to engage patients to manage their chronic conditions better. Certintell’s advanced telehealth platform allows health coaches to virtually work with patients through HIPAA-compliant video, audio, pictures, and text. Patients can connect to their health coach through their computer or through Certintell’s native smartphone app for iOS and Android.

“This is a big step towards improving the health of patients with chronic conditions across the nation, and it is very exciting that two Iowa companies are leading the charge,” said Benjamin Lefever, Certintell’s Founder and CEO. “As the population continues to age and chronic conditions continue to increase, new and innovative ways will help serve the needs of these patients helping to keep them out of high-cost environments like the emergency room.” Health coaching will be available to patients, and dual-eligible beneficiaries as a part of the Centers for Medicare & Medicaid Services (CMS) mandated Chronic Care Management (CCM) continuum.

According to the Centers for Disease Control and Prevention (CDC), an estimated 117 million Americans have one or more chronic health condition with one in four adults having two or more chronic health conditions. CCM is a critical step to support primary care initiatives and contributing to better health and outcomes for individuals with chronic conditions.

“We are excited to be joining Certintell in an effort to serve the needs of safety-net clinics and their patients,” said Doug Ventling, VP Health and Well-Being at Telligen. “With Telligen’s 45 years of experience in population health management, and Certintell’s comprehensive health IT solutions and clients in the safety-net healthcare marketplace, we are looking forward to bringing improved outcomes to individuals with chronic conditions like diabetes and heart disease.”

1 Health and Economic Costs of Chronic Disease | CDC. (2019, March 05). Retrieved from

About Certintell
Founded in 2014, Certintell is a rapidly growing care management company that enables safety-net providers to make a lasting impact on the health of underserved patients through a spectrum of comprehensive health IT solutions, including telehealth, to achieve the goals of the health care Quadruple Aim.

About Telligen
For more than 45 years, Telligen has improved the quality and cost-effectiveness of healthcare for consumers and providers. Telligen serves commercial clients and government programs at the federal, state and local level, improving health outcomes for millions of people nationwide.

SOURCE Certintell Inc.

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