About Video Remote Interpreting (VRI)
VRI is a video service that uses devices such as web cameras or smart phones to provide spoken language or sign language interpreting services.
Care Team Involved
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Physicians (any specialty)
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Medically-trained interpreters (Powered by Certintell)
Up to four individuals can join a video-enabled clinical visit with one of those being a Certintell Medically-Trained Interpreter.
Ability to schedule video visits or launch them on-demmand with patients
Features & Benefits
The interface is intuitive and includes numerous features:
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One-touch connection to a medically-qualified interpreter
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Hands-free sound and video adjustment
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Gender- and skills-based routing
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Chat and privacy screen features
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HIPAA-compliant encryption
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5-star rating system
Reporting + Support
Built-in analytics helps providers interpret usage data to identify operation trends. VRI equipment is continuously monitored and disruptions resolved by technicians available 24 hours a day | 7 days a week | 365 days a year. Upgrades, patches and antivirus software is regularly distributed to maintain optimal system performance. Our intention is to minimize interruptions in patient care.
Features & Benefits
The interface is intuitive and includes numerous features:
-
One-touch connection to a medically-qualified interpreter
-
Hands-free sound and video adjustment
-
Gender- and skills-based routing
-
Chat and privacy screen features
-
HIPAA-compliant encryption
-
5-star rating system
Reporting + Support
Built-in analytics helps providers interpret usage data to identify operation trends. VRI equipment is continuously monitored and disruptions resolved by technicians available 24 hours a day | 7 days a week | 365 days a year. Upgrades, patches and antivirus software is regularly distributed to maintain optimal system performance. Our intention is to minimize interruptions in patient care.